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In rare cases, they may ask you to send a picture of your ID, such as your passport. The proof of identity is to protect your account, and verification can take up to 48 hours.
First, it's important to remain calm. Then, check your spam and junk folders as your confirmation email and product key could be there. Also, check your Gamers Outlet account in the "downloads" section. If you still can't find it after a couple of hours, please contact their support team.
If you receive a key that is not valid or a different product than you ordered, please contact their support with evidence, and they will refund or replace your order within 48 hours.
Unfortunately, no. Please ensure that your system can run the game or product you are buying, as you can not get a refund for purchasing the wrong item.
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