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Questions and answers from Gamesrocket customers

6 comments


says on November 20, 2017 at 3:56:04 AM

Date : 11/20/2017
Hour : 04:00
Game name : Yooka-Laylee
Price : $4.00
Means of payment : Paypal
How much time did it take to receive the key : N/A
Did you use support : NO
How much time did they take to respond: N/A
Key works : NO

************* FAKE PRICE*****************
This site has been spammed with fake prices from gamesrocket to generate clicks. If you click on the website to buy the game price is different.

Not rated
says on September 21, 2017 at 4:26:24 PM

Date : 2017/08/28
Hour : 22H00
Game name : PlayerUnknown’s Battlegrounds
Price : USD $26.00
Means of payment : PP
How much time did it take to receive the key : N/A*
Did you use support : no
How much time did they take to respond: N/A
Key works : yes

Purchase was flagged for ID verification (possibly because PayPal email account different than the one used to register). Since the request email is titled “Verification of your Address”, I sent the requested images after watermarking my photo and removing all non-relevant information from my ID (they request a photo of your ID, and a photo of you holding the ID). I basically only left the expiry date, my address, and my date of birth (maybe not required but I was buying a violent game and Germany has fairly strict rules about game censorship).

The verification took several hours, because it was late at night in Germany when I sent it. Once their morning arrived, verification complete and working key was sent.

In conclusion:
1. This process is in the site’s FAQ, which is fair.
2. This process is NOT in the terms and conditions presented during the checkout process, which is bad. It should tell you this can happen BEFORE you decide to pay.

Not rated
says on September 17, 2017 at 9:22:46 PM

Ordered PLAYERUNKNOWN’S BATTLEGROUND never got CDkey. Buyer Beware. DONT BUY FROM HERE

Not rated
says on August 10, 2017 at 6:19:44 PM

Date : 8/10/2017
Hour : XXHXX
Game name : PLAYERUNKNOWN’S BATTLEGROUNDS
Price : $27.15

Means of payment : visa
How much time did it take to receive the key : i haven’t receive any key
Did you use support : yes
How much time did they take to respond: they didn’t response, auto reply says ”Your request will be answered as soon as possible”
Key works : got no key

could you help me??? i even contacted them to cancel the order and no response
i want my money

Not rated
says on August 12, 2017 at 7:51:41 PM

Hello xRAGE, we’re sorry you experienced this. Gamesrocket is one of our trusted stores, and we rarely have any issues with them. Have you tried contacting them again about your issue?

Not rated
says on July 9, 2017 at 1:05:25 AM

Date : 07/19/2017
Hour : 24:00
Game name : Player Unknown Battleground
Price : $27.12

Means of payment : Paypal
How much time did it take to receive the key : Never Got One
Did you use support : yes
How much time did they take to respond: Auto Reply
Key works : Don’t Have One

Not rated
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Gamesrocket

Gamesrocket Info

Creation date

10/1/10

Delivery Time

Instant

Currency

$ € £ AUD $CAD kr NOK kr CHF

Online Chat Support

Support Respond Time

Instant

About Gamesrocket

Created by a team of enthusiastic gaming fans, Gamesrocket.com is an official Game Key Store. Gamesrocket headquarters is based in Aschaffenburg, Germany. We work with Gamesrocket since January 2012 and overall we found no problems with their services. Company name: United Games GmbH Support Schedule: Monday-Friday: 7a.m to 5p.m (GMT) Saturday-Sunday: Also open, but the schedule is variable. Gamesrocket.com and Identity Check: If your transactions look dubious, you will have to go through some security checks with the Game Key Stores. This can take much of your time and is infuriating not to mention that it gives a sense of injustice and a violation of privacy. Our trusted shops have different policies in regards to security checks, however, we do recommend these best practices to avoid inconveniences. -Do not use proxy or VPN with your purchase. -If you use Paypal, use the same email address to create your account on Gamesrocket website. -If you use a credit card, use the same first and last name in your order on Gamesrocket website.
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