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Kinguin works hard to ensure you receive your key within 15 minutes of purchase. However, there are times when your key may take longer. You can check your Order Status in your account to keep track of your oders.
You can contact Kinguin support through the chat button in the bottom right or by creating a ticket. If you have a problem with a purchase, you should use the Report a problem button in your account. Try and avoid opening multiple tickets for the same issue.
No. Once your purchase has been completed and the key delivered, you will not be able to get a refund. Although by activating Kinguin Buyer Protection, you receive ticket priority, a 100% money-back guarantee on random games, and protection from fake keys.
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