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Sometimes online stores ask you to verify your identity by asking you to provide a picture of your photo ID or phone number. This is a safety procedure. If you do not wish to do this, you can contact their customer support and cancel your order.
In rare cases, if you are using PayPal, they may hold your payment for security reasons. Unfortunately, this can take up to 4 days, so please be patient. You can always check the status of your order in your account.
You should receive your key as soon as your payment is successfully processed. Unfortunately, delays can happen if servers go down or there is a very high demand for a product. Please check your spam and junk folders, and then contact their customer support.
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