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MTCGAME Ratings and reviews

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Questions and answers from MTCGAME customers


MTCGAME sends your game via Steam gift. You may have to accept a friend request from another account to get your game. You can remove the friend as soon as the gift is received.


It is common for stores to ask for proof of identity via a phone verification of a picture of your photo ID. It is just a security measure and protects you and your account.


Please read and re-read which region your game is for. If you have a VPN active, please disable it before making any purchases. If you received a key for the wrong region and you believe this is an error, contact their customer support immediately with screenshots.


says on July 2, 2019 at 2:42:48 PM

I purchased a gift card from them, never received it. Had to contact their support team (very unresponsive) multiple times, until they asked me for a SELFIE with my ID and credit card. Note that nowhere in their website is this mentioned, nor do they specify how this picture will be treated/stored. As an EU citizen that sort of information can only be requested of me with a good justification, and they need to clarify how it will be processed and stored.

I have reason to believe this is a scam not only for financial fraud but also identity theft. I have a transcript of my WhatsApp messages with them here:

Rating: 0.5/5
says on October 25, 2019 at 7:55:03 AM

Hello Jose,

Ok, if you a newcomer at the site and you make for the first time a purchase they might ask you for some proof of identity, therefore any documents that you will submit are safe.

Best Regards
Cheapdigitaldownload Support Team

Rating: 5/5
says on November 13, 2018 at 6:54:05 AM

I was trying to get Fallout76 before it came out so I went to to find the best price, only two had publisher’s key which I needed since I don’t live in EU, I went to gamingdragon site and they said it was an EU key on their sales page like they should, so I went to MTCgame site and they didn’t say anything about EU key so I ordered it, even tho there was an PayPal fee that wasn’t supposed to be, I went through with the order. After not hearing anything for 8 hrs I went back to site to see what was going on, and start chatting with the support staff on the website on jivochat, he said I had to wait for the game to be released before I can get my key, which nothing said that before or after I ordered or anywhere else. But then I asked is this publisher’s key or EU key and they said EU key which doesn’t help me since I don’t live in EU, so I asked for a refund. and Support staff said
14:32 Support 7, consultant: Ok we started your refund transaction have a nice day.
14:39 Support 7, consultant: The refund process takes place within 24 to 72 hours.
And that’s it, and I thought it was done. But NOPE, then I get an email saying I need to log a ticket for the refund process to start, so I go back to the website and chat with another support staff that says he wasn’t lying that he just forgot to tell me to log a ticket, sure ok, whatever. I was gonna give them 2 stars since the support staff was seemingly nice but after one of them lied to me and told me the refund process was started and it wasn’t I decided to move it down to 1 star because it’s totally unacceptable experience.

Rating: 0.5/5
says on November 4, 2018 at 5:14:40 PM

Well, made the purchase through Paypal. Shortly after they send me a link to verify my phone number. Took about 3 minutes for the verification code to arrive. Once entered it said I need to enter my Steam profile id. Afterward it said that I had to accept a friend request from blendainda. After accepting the friend request nothing happened.

So I went back to my MTC account and clicked the order link and it told me that the order could not be delivered and I should contact live support. Well, there is no “live support” just a ticket system. So I filled out the ticket and submitted it. I then received the notice that it would be looked at during business hours. Just to verify what I had written I clicked on the ticket link and it was just a link to add to the ticket, no way to view the ticket I’d sent.

So I have the suspicion that they only send keys during “business hours” LOL I should have just used I’ve never had a problem with them and it would only cost me a buck more.

Rating: 5/5
says on November 5, 2018 at 1:12:22 AM

sent a fresh ticket with purchase info an hour ago. Just received my copy of World War 3. Thanks, guys! Sorry for doubting you.

Rating: 5/5
says on April 2, 2018 at 2:20:10 PM

Great customer service and fast transaction! i will definitely do business with this site again.

Rating: 5/5
says on March 7, 2018 at 7:24:17 AM

Amazing live support. Very friendly and efficent! They have a great catalogue as well. You can find almost anything!

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