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Daniel says on August 22, 2016 at 5:22:42 PM

Date :08/20/2016
Hour : Don’t recall irrelevant
Game name : Deus Ex: Mankind Divided
Price : $31.91
Means of payment :PayPal
How much time did it take to receive the key : Did not receive key
Did you use support : Support contacted me. Story below
How much time did they take to respond: 8 hours
Key works : N/A

I placed an order for Deus Ex: Mankind Divided and chose PayPal as my preferred payment method. I later received an email with the title:” Thank you for contacting OnePlay.

Your request has been received, and is being reviewed by OnePlay support staff. ”
I never contacted OnePlay other than to place the order.
The rest of the email said that I was “randomly selected for verification” and that I should provide the following:
tep 1.
Please confirm your OnePlay Account by giving us your name, address, and telephone number.

Step 2.
Please provide a picture ID with a signature.

Step 3.
Please provide a credit card with a signature (Please cover sensitive information).

No other company has ever asked for ANY of that just to fulfill a purchase through PayPal. In fact, any of that information they might legitimately need is given to them by PayPal. There is absolutely no need for a picture ID or picture of a credit card. I’m fairly certain this is an ID theft scam.

ADMIN-Juvy says on August 25, 2016 at 6:46:44 AM

Hello Daniel, we’re sorry you experienced this. Oneplay is one of our trusted stores, and we rarely have any issues with them. Oneplay is asking you for those info for them to be able to check what’s going on with your account. Have you tried contacting them again about your issue?

Pat says on March 14, 2016 at 11:56:07 AM

I have purchased The division.
No key after 1 hour… I sent a message to customer service, they replied 15hours after my message and they me paiement is show as unsecure they need more verification. 15h to see that… nice !
I asked to cancel my order (seriously 15 hours… i’ll by to !), they replied after 10h it’s done.
Lots of people writed on they didn’t receive key after 3 days and said it’s a scam.

DON’T BUY from this website !!!!!

Anthony says on March 13, 2016 at 10:44:58 AM

Purchased a game, 24 hours later still waiting of verification. Pay more somewhere else to get faster, this website sucks. Customer support is terrible.

Joao says on March 13, 2016 at 10:38:16 AM

Not instant delivery, probably “never delivery”
Not instant delivery, probably “never delivery”
Not instant delivery, probably “never delivery”

Matthew says on March 12, 2016 at 1:00:54 AM

Date : 12/03/2016
Hour : 2:34pm
Game name : Matthew
Price : $37,86 Euro
Means of payment : VISA
How much time did it take to receive the key : Still waiting Key when site clearly stated Keys In Stock. If more than 24 hours pass’s without CD-Key I will considre this site a scam.
Did you use support : yes, yet still have yet to reply
How much time did they take to respond: Still yet to reply
Key works : No Key Given

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