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Most keys are sent instantly upon purchase, but in rare cases you may see a delay if a server is down or further verification is required. You can check the status of your order in your account.
Contact customer support. You need to provide proof in the form of screenshots. Make sure to check your junk and spam folders beforehand in case you missed it.
You can cancel or get a refund for a product at any time as long as it has not been delivered to you. You must email them as soon as possible when you decide you no longer want the game.
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